Shipping & Delivery

1. Shipping Destinations

2. Processing & Delivery Time

• Order Processing Time: 3-5 business days.
• Estimated Delivery Time: 5-10 business days, depending on the destination and courier service.
• Orders are not processed on weekends or public holidays.
• Delivery times may be affected by unforeseen circumstances, such as customs delays, weather conditions, or carrier issues.

3. Shipping Costs

• Orders over €40/ £40: Free standard shipping.
• Orders under €40/ £40: A shipping fee will be calculated at checkout based on your location.
• Any customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.

4. Tracking Your Order

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track your package using the tracking link provided or by visiting our Track Your Order page.
• If you do not receive your tracking details within 5 days of placing an order, please contact us.

5. Shipping Issues & Delays

• We are not responsible for shipping delays caused by carriers, customs clearance, or other external factors.
• If your order has not arrived within the expected timeframe, please allow an additional few days before reaching out to our support team.
• If your package is lost or significantly delayed, we will assist you in resolving the issue with the courier.

6. Wrong Address or Failed Delivery

• Customers are responsible for providing accurate shipping information.
• If a package is returned due to an incorrect address, re-shipping fees may apply.
• If a package is marked as "delivered" but you have not received it, please check with your local delivery service or neighbors before contacting us.

7. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 7 days of receiving it.
• Provide photos of the damaged product and packaging to help us process a claim./We will either replace the item or offer a refund based on our Return & Refund Policy

8. Contact Us