Terms of Service

1. General Terms

• By visiting our site and purchasing products, you engage in our "Service" and agree to be bound by these Terms.
• You must provide accurate and complete information when placing an order.
• We reserve the right to refuse service to anyone for any reason at any time.
• You are responsible for maintaining the confidentiality of your account credentials.
• Unauthorized use of this site may give rise to a claim for damages and/or be a criminal offense

2. Online Store Terms

• You may not use our products for illegal or unauthorized purposes.
• You must not transmit any harmful code, malware, or attempt to disrupt our services.
• Violation of these terms will result in immediate termination of service.
• Purchases made on our website are for personal use only and not for resale.
• We reserve the right to refuse or cancel orders that appear to be placed by dealers, resellers, or distributors.

3. Orders & Payments

• We accept payments via Shopify Payments, Visa, MasterCard, and PayPal.
• Prices are displayed in EUR/GBP and may be subject to VAT.
• Orders may be canceled or refused due to fraud suspicion or incorrect pricing.
• Payment must be completed at the time of purchase.
• In the case of incorrect pricing due to system errors, we reserve the right to cancel the order and issue a refund.

4. Product Information & Pricing

• We strive to provide accurate product descriptions but do not guarantee they are error-free.
• Prices and availability are subject to change without notice.
• Colors and images displayed on the website may vary slightly from the actual product.
• We reserve the right to limit quantities of any product sold.
• We are not responsible for typographical errors or misstatements in product descriptions.

5. Shipping & Delivery

• We currently deliver to the UK, France, Germany, Italy, and Spain.
• Orders are processed within 3-5 business days and delivered within 5-10 business days.
• International delivery times may vary due to external factors.
• Customers are responsible for providing the correct shipping address.
• Shipping costs are displayed at checkout.
• If an order is lost or delayed due to courier issues, we will assist in tracking the shipment but are not liable for delays.

6. Returns, Refunds & Exchanges

• Our Return & Refund Policy applies to all returns.
• You may return products within 30 days if they are defective, damaged, not as described, incomplete.
• A valid tracking number must be provided for returned items.
• Refunds are processed within 5-7 business days after approval.
• We do not guarantee refunds for returns that do not meet our policy conditions.
• Exchanges may be available depending on product stock.
• Refunds will only be issued to the original payment method used for purchase.
• Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.

7. User Comments & Feedback

• We may, but are not obligated to, monitor and remove content that we consider offensive or misleading.
• You grant us permission to use any feedback submitted for marketing and service improvement.
• False or misleading reviews may be removed.
• Any user-generated content posted on our website may be used by us without restriction.
• Users are prohibited from posting defamatory, abusive, or obscene content.

8. Third-Party Services

• We use third-party services to enhance functionality, including:
  • Shopify Payments (secure payment processing)
  • 17Track (order tracking)
  • Judge.me (product reviews)
  • Translate & Adapt (language support)
• These services operate under their own terms and privacy policies.
• We are not responsible for any issues arising from third-party services.
• Any reliance on third-party services is at your own risk.

9. Limitation of Liability

• Our products and services are provided on an "as-is" and "as-available" basis.
• We do not guarantee uninterrupted service or error-free website operation.
• We are not responsible for damages beyond the purchase price of a product.
• We do not take responsibility for delays caused by shipping carriers.
• To the fullest extent permitted by law, we disclaim all warranties, express or implied.

10. Governing Law & Dispute Resolution

• These Terms of Service are governed by UK and EU laws.
• Disputes should first be attempted to be resolved through customer service before legal action.
• Consumers within the EU may have additional rights under applicable consumer protection laws.
• Any disputes arising from these terms shall be resolved in UK or EU courts.
• In case of disputes, we reserve the right to require arbitration in accordance with applicable laws.

11. Termination

• We reserve the right to terminate accounts that violate these terms.
• If you breach these terms, we may refuse service and block further purchases.
• You may terminate your account at any time by contacting us.
• Termination of services does not affect any rights or obligations that arose before the termination.

12. Changes to Terms of Service

• We reserve the right to update these Terms at any time.
• Continued use of our website following updates constitutes acceptance of the new Terms.
• Changes will be communicated via our website.
• It is your responsibility to check for updates periodically.

13. Contact Us